Veteran Advocate Specialist

Salary Range:$40,000.00 To $45,000.00 Annually

• OverviewYou’ll be the lifeline for our clients, the steady hand guiding them through storms of frustration and into sunny harbors of satisfaction.
• DescriptionJob Title: Veteran Advocate SpecialistLocation: RemoteType: Full-TimeAt VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey.This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through.Who You Are
  
  • Veteran or deeply connected to the veteran community
  • Comfortable in a high-volume call environment
  • Empathetic, patient, and veteran-first in every interaction
  • Clear communicator who can explain complex systems simply
  • Organized, reliable, and detail-oriented
  • Operates with integrity and accountability
  Required Qualifications
  
  • Experience in customer support, advocacy, case management, or call center roles
  • Ability to manage high volumes of inbound and outbound calls
  • Proficiency using CRM systems to document interactions accurately and in real time
  • Strong written and verbal communication skills
  • Ability to work independently in a remote setting
  Preferred Qualifications
  
  • Knowledge of VA claims or VA benefits processes
  • Experience working with veterans, military families, or government systems
  • Comfort using AI-powered tools or workflow platforms
  The Role
  This position is not sales-focused. Success is measured by clarity, trust, and veteran outcomes — not quotas or commissions.Day-to-Day Responsibilities
  
  • Handle a high volume of calls with professionalism, empathy, and efficiency
  • Educate veterans on the VA claims process, timelines, and next steps
  • Accurately document all interactions in the CRM system
  • Coordinate with Intake, Operations, and Advocacy teams
  • Identify veteran needs and escalate issues when appropriate
  • Work daytime shifts based on geographic location
  Why Join VetClaims.AI?
  
  • Mission-driven work supporting veterans nationwide
  • Fully remote role with structured daytime hours
  • Technology that reduces administrative burden
  • Collaborative, values-based team culture
  • Career growth without sales pressure
  Compensation
  
  • $40,000-$45,000 base salary (inflation adjusted annually)
  • Performance-based growth opportunities
  • No sales quotas or commission requirements