Social Media Support Specialist

Job Title: Social Media Support Specialist

Company: VetClaims.ai
Location: Remote
Employment Type: Full-Time
Schedule: Monday – Friday

Position Summary:

VetClaims.ai is hiring a Social Media Support Specialist to engage with veterans across social media platforms. This role focuses on responding to comments and messages, providing clear and empathetic support, and ensuring a positive veteran experience in both public and private interactions.

This is a customer support role on social media, not a content creation or marketing position.

Key Responsibilities:

• Respond to comments, messages, and inquiries across social media platforms
• Provide clear, professional, and empathetic communication
• Move sensitive conversations to private channels when appropriate
• Escalate complex or high-risk situations to leadership
• Follow SOPs, response templates, and brand voice guidelines
• Track trends, feedback, and recurring issues
• Support ticket creation and documentation when needed

Minimum Qualifications:

• Experience in customer support, call center, or similar role
• Strong written communication skills
• Ability to handle difficult or emotional interactions professionally
• Comfortable working in a fast-paced, high-volume environment
• Basic computer proficiency (Google Workspace, Slack, or similar tools)

Preferred Qualifications:

• Knowledge of VA claims or veteran-related services
• Familiarity with CFR (Code of Federal Regulations)
• Experience with social media platforms (Facebook, Instagram, TikTok, Reddit, LinkedIn, X)
• Experience with CRM or ticketing systems (HubSpot or similar)

Work Environment:

• Fully remote
• Team-based, high-growth environment
• Mission-driven work supporting veterans

Why Join Us:

At VetClaims.ai, every interaction matters. You’ll play a key role in supporting veterans while helping maintain and protect the company’s reputation.