Onboarding Analyst

Onboarding AnalystNew York, NYMedical Practice OperationsRemoteFull-timeAbout Imagen
Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of 2026, we will have the fifth-largest practice in the country.
About the Role
We're looking for an Onboarding Analyst who is equal parts people person and operator to join our rapidly growing Clinical Operations team. Our physicians are world-class specialists, and their onboarding experience should reflect that—seamless, personal, and white-glove from the day they sign to the day they read their first study. Reporting to the Onboarding Manager, you'll be the named, day-to-day point of contact who guides each physician through onboarding, answers their questions, removes friction, and keeps every step on track— using data to spot and resolve bottlenecks before they affect a start date. It's an ideal role for someone who genuinely enjoys building relationships with physicians and takes pride in delivering a premium experience, backed by strong organization and attention to detail.
Responsibilities:

• Be a physician's go-to partner. Serve as the personal, named point of contact for specialists throughout onboarding—introducing yourself early, setting expectations, and guiding them through each step with warmth and clarity.
  • Triage questions on scheduling, benefits, equipment, and reading preferences; coordinate with the right internal teams; and close the loop back to the physician promptly.
  • Communicate proactively and with good news. Keep physicians informed at every milestone—and reach out proactively when, for example, progress allows for an earlier start date.
• Drive continuous process optimization. Spearhead strategic cross-functional projects to refine, scale, and continuously improve the end-to-end onboarding workflow, ensuring a frictionless and premium provider experience.
• Analyze data to compress ramp times. Conduct deep-dive data analysis to isolate bottlenecks, uncover operational inefficiencies, and develop actionable strategies to cut down provider ramp-to-productivity duration.
• Enhance start-date predictability. Build data-driven models and analyze historical onboarding cycle times to improve projected start dates, mitigate delays, and increase cross-functional resource planning accuracy.
• Keep onboarding on track. Maintain an accurate, real-time picture of where every specialist stands, anticipate risks, and keep tasks moving across the teams involved in onboarding.

Qualifications:

• Bachelor's degree with prior experience (internships included) in operations, client/customer success, analytics, consulting, or research.
• Outstanding written communication and interpersonal skills—comfortable being a primary point of contact for physicians.
• A genuine service mindset and care for delivering a premium, white-glove experience.
• Exceptional organization and attention to detail; able to manage many physicians and work streams at once without dropping a thread.
• Comfort working with data to track progress and find root causes.
• Track record of independent project management and delivering results in a fast-paced environment.
• Healthcare experience preferred, but not required.

 Imagen Technologies is a remote-first company, and this job is conducted remotely.
The base salary for the position is between $60,000 - $75,000 plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen's behalf is prohibited. Imagen reserves the right to test any applicant or employee for the presence of drugs or alcohol in accordance with applicable law.