Initial Claims Intake Coordinator

Overview

We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow-up and empathetic support, you will ensure our nation's heroes are fully prepared for a successful consultation—making a tangible, positive impact on their lives from day one.

Day in the Life

• Engage Initial Claims leads through inbound and outbound calls
• Qualify prospective Veterans based on established Initial Claims criteria
• Educate Veterans on required documentation and where to obtain records
• Provide compliant resources and guidance to support documentation collection
• Conduct structured follow-up to track progress and maintain momentum
• Assist with limited document gathering or organization when needed
• Establish rapport through professional, empathetic communication
• Accurately document all interactions, qualification status, and next steps in the CRM
• Ensure Veterans meet readiness standards prior to handoff
• Coordinate warm handoffs to closing Intake Coordinators
• Adhere to all compliance, regulatory, and data privacy requirements
• Participate in training, coaching, and process improvement initiatives

Must Haves

• 2+ years of inside sales support, or customer-facing experience
• Strong verbal communication skills and phone presence
• High attention to detail and strong organizational skills
• Ability to explain processes clearly and guide Veterans step-by-step
• Experience using CRM systems (Salesforce preferred)
• Proficiency with Microsoft Office and collaboration tools
• High school diploma or equivalent
• Preferred:
  •  VA disability, medical, or healthcare-related experience
  • Experience working with veterans or military families
  • Background in intake, qualification, or documentation-heavy roles
  • Associate’s or Bachelor’s degree

Position Details

• Pay Rate: $22/hour
• Start Date: August 19th, 2026
• Schedule:
  • Training: 8:00am - 5:00pm EST | CST | MST | PST (Monday - Friday)
  • Post-Training: 8:00am - 5:00pm EST | CST | MST | PST (Monday - Friday)

What's in it for you?

• 100% remote
• Equipment provided
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot

Compliance & Eligibility 

• Background & Screenings: Successful candidates must complete and pass a background check prior to their start date
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 
• Work Environment:  Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions. 
• Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: California, District of Columbia, Illinois, Montana, Rhode Island, OCONUS.

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge. 

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

From our military-connected to untapped talent communities, we welcome non-linear career paths and untraditional backgrounds and encourage applicants to apply even if they don't meet all the qualifications. If this role captivates you and speaks to your skills, apply away!