Financial Healthcare Coordinator
NuvoAirNuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.
Living our Company Values
Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
Where you’ll see your impact:
The Financial Healthcare Coordinator is responsible for submitting accurate and timely claims, ensuring proper reimbursement, and supporting the overall revenue cycle process. This role includes charge entry, claim submission, payment posting, and basic follow-up on unpaid or denied claims. The Financial Healthcare Coordinator works closely with clinical and administrative teams to resolve discrepancies, ensure documentation supports billed services, and maintain compliance with payer requirements. Success in this role requires strong attention to detail, knowledge of medical billing practices, and the ability to work efficiently in a high-volume environment while meeting monthly billing deadlines.
What you’ll be responsible for:
Respond to patient calls, emails, and voicemails regarding financial matters, billing questions, insurance coverage, and payment options.
Provide follow-up support to patients regarding outstanding balances, billing inquiries, and claim issues.
Address provider, MSO, and internal team questions related to billing and claims.
Conduct benefit checks to verify patient insurance eligibility, coverage, and limitations.
Obtain necessary authorizations for services as required by insurance providers.
Communicate insurance coverage details to patients, providers, and internal teams.
Review, process, and troubleshoot claims in the EHR system, ensuring accuracy and compliance with billing guidelines.
Identify and resolve discrepancies or errors in claims submissions.
Adapt to evolving responsibilities and other ad hoc tasks as workflows and patient needs change.
Identify patterns in claim denials for management to address
This may be a fit if you have:
High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare administration or related field is a plus)
Previous experience in a similar role, preferably in healthcare
Knowledge of medical billing and coding processes
Familiarity with EHR systems and insurance verification software
Strong customer service and communication skills
Attention to detail and ability to work accurately in a fast-paced environment
Proficiency with computer software applications, including Google Suite
Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
What to expect:
Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!