Customer Success Representative

Overview
Instant Teams is hiring a Customer Success Representative to be the vital connection between our clients and our platforms. You will guide customers through every step of their journey - from onboarding and initial implementation to ongoing technical support and account management. By serving as a trusted advisor, you will help our clients leverage our product to grow their businesses while building long-lasting relationships. 

Day in the Life

• Act as a Brand Ambassador: Serve as the go-to contact for customers, guiding them through implementations and product features with empathy and care.  
• Guide Onboarding & Training: Deliver basic training and structured onboarding to empower clients to use our platform to its full potential.  
• Provide Technical Support & Advice: Solve technical challenges proactively and offer actionable advice to ensure client growth and satisfaction.  
• Build Account Relationships: Develop strong connections with your portfolio of clients, ensuring they feel supported and valued at every stage.  
• Collaborate Across Time Zones: Work hand-in-hand with distributed team members globally, applying your self-starter spirit to ensure customer expectations are consistently met.  
• Continuous Skill Progression: Continuously expand your platform expertise to transition seamlessly from a guided learner to a confident subject-matter expert. 

Must-Haves

• High Emotional Intelligence: Demonstrated empathy, kindness, and patience in all customer interactions.  
• Customer Service Experience: Previous hands-on experience in customer-facing roles (e.g., retail, sales, hospitality, or client support).  
• Proactive Problem Solver: An independent self-starter who takes initiative and approaches challenges with curiosity.  
• Distributed Team Skills: Ability to work effectively and autonomously within a remote team spread across multiple time zones.  
• Communication Skills: Strong written and verbal communication skills to clearly articulate platform concepts.  
• Organizational Abilities: Excellent time management and organizational skills to prioritize client needs.  
• Growth Mindset: A natural curiosity and enthusiasm for learning new tools and platforms every day.  
• Equipment is not provided. Candidates are required to have their own laptop or desktop. Noise-cancelling headphones are recommended

Position Details

• Pay Rate: $19/hour
• Start Date: September 2026
• Schedule:
  • Training: 9am - 5pm EST/CST | Monday - Friday
  • Post-Training Schedules: 9am - 5pm EST/CST | Monday - Friday

What's in it for you?

• 100% remote
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot

Compliance & Eligibility 

• Background & Screenings: Successful candidates must complete and pass a background check prior to their start date.
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 
• Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions. 
• Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | California | Denver, CO | District of Columbia | Illinois | Montana | North Dakota | Rhode Island | Seattle, WA

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge. 

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

From our military-connected to untapped talent communities, we welcome non-linear career paths and nontraditional backgrounds and encourage applicants to apply even if they don't meet all the qualifications. If this role captivates you and speaks to your skills, apply away!