Customer Onboarding Manager

About Orum

Orum’s AI-powered suite frees salespeople to do what they do best: connect, listen, and sell. Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month.

As a company, we are a remote-first team of builders and dreamers creating a future where work feels more meaningful and connected. If you’re excited to change how the world sells, join us. For more information, visit https://www.orum.com/

The Onboarding Manager will be a critical strategic role focused on driving user success and empowering Orum users to unlock the full potential of our AI-driven live conversation platform.  

This role is ideal for experienced customer-facing professionals with 2+ years of experience in sales, customer success, or training enablement (potential career paths: Sales Engineering, Customer Success Management). The ideal candidate will combine technical platform knowledge with exceptional communication skills, ensuring that Orum users not only understand the platform's capabilities but are inspired to leverage them to accelerate their sales performance.

Salary: The base salary range is up to $100,000 OTE (80k base / 20k variable). If you’re selected, we’ll make an offer that matches the experience you’re coming with. We respect your time and don’t intend to waste it.

What You’ll Do:

• Manage the end-to-end onboarding lifecycle
• Conduct engaging group enablement sessions on Orum’s platform and best practices.
• Develop deep expertise in Orum’s product suite and its integrations to become a trusted technical advisor for customers.
• Proactively identify and resolve roadblocks to ensure teams hit their ROI milestones
• Develop resources (guides, videos, checklists) that help customers self-serve through technical hurdles.

Must Have:

• Proven track record in cold calling
• Availability to work during Eastern Time Zone business hours
• Confident engaging with sales leadership to align Orum’s capabilities with their business objectives
• Technical Fluency: Practical experience navigating common CRM or Sales Engagement Platforms (e.g. Salesloft, Hubspot, Outreach, Salesforce, Gong Engage, Apollo)
• Exceptional presentation skills, with the ability to command virtual group audiences
• Operational Rigor: Ability to manage a high volume of concurrent onboardings without letting milestones slip.

Nice to have:

• Orum Power User: Prior experience using Orum to scale pipeline.
• Certifications with common CRM or Sales Engagement Platforms
• Experience training or enabling users in a SaaS environment
• Experience building "Help Center" style content or recorded training modules.

Benefits

✨ Flexibility to work anywhere in the US

✨ Flexible Vacation Policy

✨ Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)

✨ 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans

✨ Parental leave

✨ Life Insurance, Accidental Death & Disability coverage

✨ Meaningful stock options in Orum

✨ $1k equipment reimbursement for work-related items that's yours to keep

✨ Company laptop

✨ Company retreats and meetups for all employees to connect in person

✨ Company ERG - Women Of Orum (WOO)

Orum Is An Equal Opportunity Employer

We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at hr@orum.com. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.