Customer Happiness Technical Specialist

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception
• 100 million+ free memberships for fans who may not be ready to pay just yet, and
• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Customer Happiness Technical Specialist to support our mission.

This is a remote, full-time, salaried position available to people located in the United States. You will work exclusively on the Memberful product, but you will be an employee of Patreon. Please include a cover letter in your application form in order to be considered for the position. In your cover letter, please tell us about how you’ve done this work before and how you would leverage that experience to do it again at Memberful. We strongly favor great writers who put real effort into their cover letter and application. We don’t want a stock cover letter. We’re looking for someone who can clearly communicate why they’re the right person for this job.

About the Team

It's fun and rewarding to work with people who are enthusiastic and get stuff done. At Memberful, we're a self-managed team. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish.

• Who we are and what we're building.
  • Memberful is a small team of self-starters focused on building a great product and helping our customers succeed. We pay attention to the details, we treat people right, and we love learning and experimenting. You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better. You don’t just report the problem, you present a plan for fixing it.
• Do great work. Live your life.
  • Everyone at Memberful has a passion for doing great work. But we also want to live our life. That means working during normal business hours, maintaining a calm work environment, minimizing distractions, and respecting everyone's time.
• Work Remotely.
  • Everyone at Memberful is a remote worker. Our internal process is built around asynchronous communication and deep work. You have experience working remotely and enjoy it.
• Friendly and thoughtful teammates.
  • We're big believers in treating others as we'd like to be treated. Life is too short not to work with people you like, respect, and trust. You’re enthusiastic about life and work on a daily basis - you don't like working with complainers or blamers.

You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers.

About You

We’re looking for someone who can blend excellent support with strong technical instincts. Every customer’s setup is different, so you’ll need the judgment to understand their goals and help them navigate Memberful’s opinionated flexibility.

World-class support isn’t a tagline for us, we actually operate that way. You should genuinely enjoy helping people, explaining things clearly, and making sure customers feel confident, not just “handled.” We use AI and automation where they help, but the heart of our support is human: steady, thoughtful, and willing to dig in.

You’ll troubleshoot issues, guide setup, and tackle questions involving WordPress, integrations, APIs, and webhooks. And when something goes deep, you’ll investigate, reproduce, and work closely with engineering to get to the root of it.

You’ll thrive here if you’re someone who:

• Communicates clearly, empathetically, and with a problem-solving mindset
• Is resourceful, autonomous, and naturally curious — you take initiative without needing heavy direction
• Enjoys helping others and explaining technical concepts in a human, approachable way
• Stays calm under pressure and can prioritize effectively
• Knows their way around WordPress (themes, plugins, caching layers, hosting quirks, etc.)
• Is comfortable working with APIs, webhooks, and third-party integrations
• Likes investigating issues, reproducing bugs, spotting patterns, and thinking like a support engineer
• Values asynchronous communication and deep work time
• Is U.S.-based and able to work Pacific hours or late-day EST

About the Role

You’ll be central to delivering consistently great service to creators while handling technically complex support issues. Responsibilities include:

• Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
• Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
• Troubleshooting API, webhook, and integration issues
• Reproducing and diagnosing technical issues before routing them to engineering
• Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently
• Updating or creating help docs, troubleshooting guides, and other educational content
• Gathering, organizing, and communicating feature requests and customer insights to the team
• Helping potential customers assess whether Memberful is the right fit for their needs
• Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work
• Improving internal processes as the team grows and the product expands

Required:

• Experience supporting a SaaS product in a technical capacity
• Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
• Ability to simplify technical concepts for non-technical users
• Excellent written communication skills
• Located in the United States
• Available to work Pacific hours or late-day EST

Nice to have:

• Experience with Zapier, Discord bots, Mailchimp, Stripe, or similar platforms
• Ability to read or lightly modify code (HTML, CSS, JS, PHP, or Ruby)
• Familiarity with Rails-based applications or similar deployment environments
• Prior remote-work experience in asynchronous environments

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.