Client Success Manager, Array+

United States (Remote)

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As an Array+ Client Success Manager, you will work collaboratively with Sales, Client Success, Account Management, Deployment, Support and Product. This role reports to the Director of Client Success.

You will:

• Own a book of up to 150 strategically valuable Array+ clients
• Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
• Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
• Provide proactive communication to clients about changes to the Array+ product 
• Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
• Run renewal conversations and negotiations with Array+ clients
• Document client feedback and relay to Conversion Rate Optimization Lead and Product team
• Own growth metrics for Array+ revenue and active users
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 5+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup and or a financial institution
• Experience owning a large book of business and being responsible for revenue and active user growth
• A knack for managing internal and external stakeholders to achieve the best possible result for the clients and the business
• Ability to think strategically and anticipate customer needs
• Basic understanding of UI/UX best practices
• Experience with a free to premium model is a major plus
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $125,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round, includes How We Work. 

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries